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General cancellation & refund polciy

SAC CODE-998555

Payment terms:

PAY TERMS: 100% ADVANCE TO BE RECEIVEDĀ ON SUBMISSION OF PROFORMA INVOICE via Neft/ Imps/Rtgs )***

Name of the Account: Ketra Hospitalities Pvt Ltd.
Account number : 1712335145.
Type of the Account: current.
Branch : Wailtair main road.
Ifsc code : KKBK0007702
Bank Name: Kotak mahindra

Cancellation Policy:
15 % cancellation charges on the complete package cost for cancellation requested more than 20 Days
before from date of commencement of the package

35 % cancellation charges on the complete package cost for cancellation requested in between 10 – 20
days from the date of commencement of the package

50 % cancellation charges on the complete package cost for cancellations requested in between 7-10 days
from date of commencement of package

75% cancellation charges on the complete package cost for cancellations requested in between 2-7 days
from date of commencement of package

100% No Refund on the complete package cost on cancellations requested with in 48 Hours from date of
commencement of package

Non refundable for Packages & bookings during following Peak season Jan 24-Jan 26, Aug 13-Aug 17, Dec 22-Dec 31, 2017.
Sep 25-Oct 5, 2017.

Cancellation policy of International Packages:

35 % cancellation charges on the complete package cost for cancellation requested more than
30 days from the date of commencement of the package

50 % cancellation charges on the complete package cost for cancellations requested in between 15-29 days
from date of commencement of package

75% cancellation charges on the complete package cost for cancellations requested in between 10-15 days
from date of commencement of package

100% No Refund on the complete package cost on cancellations requested within 10 days from date of
commencement of package.

Any special cancelation policy mentioned in the product or cutomized in the order for a customer over rides the general cancellation policy.

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